Last week we attended the UK Dating Awards where we won the ‘Scamalytics Safer Dating Award’ and were Highly Commended for ‘Best Customer Service 2015’!
We’re thrilled to have won the ‘Scamalytics Safer Dating Award’! We work really hard to ensure the safety of our members and regularly review the safety measures in place on our platform to ensure that we are doing everything we can to protect our users.
We believe that a combination of technology and humans is the best method to spot scammer behaviour. Our trained moderation team have been working in tandem with Scamalytics software since 2013. The advanced technology helps the team spot scammers and remove them from our sites faster.
We are one of the only companies in the industry with our own in-house customer service team. Our dedicated moderation team work around the clock, 7 days a week, 365 days a year to ensure that all content on our sites is safe.